<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: System Administration—Notification Delivery
To open system administration, select Setup | System Administration from main menu. Click on the tabs to change the different settings.
System Administration Bar
You can define the following aspects of your PRTG system setup:
- System Administration—User Interface
- System Administration—Monitoring
- System Administration—Notification Delivery
- System Administration—Core & Probes
- System Administration—Cluster
- System Administration—User Accounts
- System Administration—User Groups
- System Administration—Administrative Tools
In the notification delivery settings you can define global settings for notification delivery. If you do not want to use a specific notification method, just leave the respective fields empty.
Note: If you open this system administration page from another administration page and 15 minutes (900 seconds) have passed since your last credential based login, you have to provide your credentials again for security reasons. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and click on the Login button. You can continue with your task immediately.
This section describes one of three steps to set up the notification system in PRTG. A complete notification setup involves:
- Check and set up the Notification Delivery settings. This will tell PRTG how to send messages.
For detailed information, see System Administration—Notification Delivery. - Check and set up several Notifications. This will define the kind of message and its content.
For detailed information, see Account Settings—Notifications. - Check and set up Notification Triggers for objects. These will provoke the defined notifications.
For detailed information, see Sensor Notifications Settings.
For background information, please see Notifications section.
Notification Delivery Settings
Note: This documentation refers to the PRTG System Administrator user accessing the Ajax interface on a master node. For other user accounts, interfaces, or nodes, not all of the options might be available as described. When using a cluster installation, failover nodes are read-only by default.
Email Options |
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Email Templates |
Choose which templates will be used for all emails sent.
Depending on the option selected, the content of the other fields in this section changes. |
Email Header (HTML) |
Define the HTML text that will be used as the header for each HTML mail. To reset this field to its default value, click on the trash can icon left to the field or enter a single star symbol * (and nothing else). |
Email Footer (HTML) |
Define the HTML text that will be used as a suffix to every HTML mail. To reset this field to its default value, click on the trash can icon left to the field or enter a single star symbol * (and nothing else). |
For Text Mails |
Select if a footer will be added to plain text mails. Choose between:
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Email Footer (Text) |
Define a text that will be used as a suffix to every plain text mail (if enabled above). You can use several placeholders in email templates. See the More section below for more information. To reset this field to its default value, click on the trash can icon left to the field or enter a single star symbol * (and nothing else). |
SMTP Delivery |
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SMTP Delivery Mechanism |
Define how mails are sent using Simple Mail Transfer Protocol (SMTP). Choose between:
Note: When monitoring inside your NAT or LAN it is often a good idea to use your own LAN-based relay server to deliver notification emails quicker. |
Sender Email |
Enter an email address that will be used as sender of all emails. This setting is global and can only be changed centrally here. |
Sender Name |
Enter a name that will be used as sender of all emails. This setting is global and can only be changed centrally here. |
HELO Ident |
Enter the HELO Ident for SMTP. This must be a unique name, preferably the DNS name of the machine running PRTG. See SMTP RFC 2821: The sender-SMTP must ensure that the domain parameter in a HELO command is a valid principal host domain name for the client host. |
SMTP Relay Server |
This field is only visible if SMTP relay server is enabled above. Enter the IP address or DNS name of the SMTP relay server. |
SMTP Relay SMTP Port |
This field is only visible if SMTP relay server is enabled above. Enter the port number the SMTP relay server is running on. Standard value is 25. |
SMTP Relay Authentication |
This field is only visible if SMTP relay server is enabled above. Select the kind of authentication required for the SMTP server. Choose between:
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SMTP Relay Username |
This field is only visible if SMTP authentication is enabled above. Enter a valid user name. |
SMTP Relay Password |
This field is only visible if SMTP authentication is enabled above. Enter a valid password. |
Use Encrypted Connection |
This field is only visible if SMTP relay server are enabled above. Enter the security level for SMTP connections. Choose between:
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SSL Method |
This setting is only visible if SMTP relay server and encryption are enabled above. It is only relevant for secure connections. Select the SSL or TLS version which is supported by your SMTP device. We recommend using the default value. If you do not get a connection, try with another setting. |
SMTP Relay Server (Fallback) |
These fields are only visible if the option for two SMTP relay servers is enabled above. Please see respective settings for primary SMTP relay server above. |
SMTP Relay SMTP Port (Fallback) |
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SMTP Relay Authentication (Fallback) |
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Use Encrypted Connection (Fallback) |
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SSL Method (Fallback) |
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SMTP Relay Username (Fallback) |
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SSL Method (Fallback) |
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SMTP Relay Username (Fallback) |
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SMTP Relay Password (Fallback) |
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Security (Fallback) |
SMS Delivery |
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Note: Although PRTG has built-in support for the Application Programming Interface (API) of some SMS providers, we cannot officially provide support regarding these SMS service providers. If you have technical questions about SMS delivery beyond PRTG, please contact your SMS provider directly. Note: Instead of using a pre-configured provider you can always use a custom URL, enabling you to use extended parameters (this is also an alternative when using providers for which we offer pre-configured options). You need an internet connection to send text messages via the HTTP API. For information about sending SMS via separate hardware using third party software, please see the More section below. |
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Configuration Mode |
Define how you want to select an SMS provider. Choose between:
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Service Provider |
This field is only visible if the provider list is enabled above. Choose a service provider from the list. PRTG offers a small incomplete list of providers. Note: Some providers might require a port configuration in your firewall. See More section below for more information. |
Username |
This field is only visible if the provider list is enabled above. Enter a user name for the service provider account. |
Password |
This field is only visible if the provider list is enabled above. Enter a password for the service provider account. |
API ID / Account |
This field is only visible if the provider list is enabled above. Some providers need an additional API ID or account information. If provided, enter it here. Please enter a string or leave the field empty. |
Custom URL |
This field is only visible if the custom provider option is enabled above. From the documentation of your SMS provider, please enter the service URL that is used to send SMS messages. Use the following placeholders for the recipient phone number and the text message: %SMSNUMBER, %SMSTEXT. |
Maximum Length of Text |
Some SMS providers will not allow SMS messages exceeding a certain amount of characters. PRTG will restrict the number of characters according to the length specified in this field. A value of 0 means the SMS is sent at its full length. |
Note: The notification methods "Send SMS/Pager Message" and "Execute HTTP Action" will use the central proxy settings defined for your PRTG core server. For details, please see System Administration—Core & Probes (section Proxy Configuration).
Click on the Save button to store your settings. If you change tabs or use the main menu, all changes to the settings will be lost!
Knowledge Base: How can I send SMS text message notifications via a modem or a mobile phone with PRTG?
Knowledge Base: Why do I get a connection timeout message when sending SMS via bulksms?
Knowledge Base: Which URLs does PRTG use for its preconfigured SMS providers?
Knowledge Base: How do I send SMS with PRTG using a Clickatell account?
Knowledge Base: How can PRTG send instant messages to Jabber, ICQ, MSN, Yahoo, etc., using external software?
Knowledge Base: Can GMail / Google Apps be used for SMTP relay?
Knowledge Base: How can I enable Notification Delivery Logging?
There are some settings that you have to make in the PRTG Administration Tool, available as native Windows application. For more details, please see sections: |
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Keywords: Configure,Configure Notification Delivery,HTTP Proxy,Notification,Notification Delivery,SMS Delivery,SMTP Delivery